Frequently Asked Questions

App frequently loses connection to Healy

If the Healy app is frequently losing connection to your Healy, please try the following steps:

- Restart the Healy app and try again,
- Exit the app, reset the Healy device (hold the power button for 15-20 seconds until steady green light) and try again,
- Fully charge your Healy,
- If none of the steps above work for you, try the following:
iOS -> restart the phone
Android -> clear Bluetooth cache and data on your smartphone (tutorials on how to do it can be found online, if you need assistance reach out to our support).

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