Frequently Asked Questions

Spinning wheel/Loading on Disclaimer screen

When you turn on the HealAdvisor Analyse App, there is a spinning wheel on the disclaimer screen after you press "Next". During this, the App is running a master key check on the Cloud. Usually it is finished in under 10 seconds, but depending on your internet speed or the load on the server, it may take 30-60 seconds to do so. Once it finishes loading, you will be brought to the next screen automatically.


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