COVID-19 Alert to all Healy World Members and Customers:

COVID-19 Alert to all Independent Healy World Members and Customers: Healy is not intended to diagnose or treat COVID-19 (Coronavirus). You should always seek advice from a qualified medical professional. Healy World supports and encourages the practice of COVID-19 preventive measures published by the European Centers for Disease Control and Prevention (ECDC). If you, your family, or customers experience any of the COVID-19 symptoms as described by ECDC, we urge you to seek medical diagnosis and treatment.

Frequently Asked Questions

faq-people

The Healy app displayed an incorrect serial number after scanning.

There are two codes to scan on the back of the Healy.
A QR Code and a Data Matrix Code.

The QR Code needs to be scanned.

If, after scanning the Healy, an arbitrary sequence of numbers is displayed instead of the regular serial number (e.g. XX:XX:XX:XX:XX:XX) the  Data Matrix Code (right side) was mistakenly captured by the smartphone camera.

Please cover the Data Matrix Code on the right of the Healy so the camera can only capture the QR code on the left and try again.

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