Frequently Asked Questions
The lead part of the cable broke off and is stuck within the internal body of the Healy.
Note the LOT number (this can be found on the paper sleeve on the cable) and contact Customer Support to arrange for the cable to be replaced.
The broken piece should be carefully removed from the socket with tweezers; these should have teeth or grooves so that the gripping jaws interlock, ensuring safe grip when removing the broken piece.