COVID-19 Alert to all Healy World Members and Customers:

COVID-19 Alert to all Independent Healy World Members and Customers: Healy is not intended to diagnose or treat COVID-19 (Coronavirus). You should always seek advice from a qualified medical professional. Healy World supports and encourages the practice of COVID-19 preventive measures published by the European Centers for Disease Control and Prevention (ECDC). If you, your family, or customers experience any of the COVID-19 symptoms as described by ECDC, we urge you to seek medical diagnosis and treatment.

Frequently Asked Questions

The lead part of the cable broke off and is stuck within the internal body of the Healy.

The inner ring of the cable conductor has broken off and is stuck on the gold pin of Healy’s cable connection socket.

Note the LOT number (this can be found on the paper sleeve on the cable) and contact Customer Support to arrange for the cable to be replaced.

The broken piece should be carefully removed from the socket with tweezers; these should have teeth or grooves so that the gripping jaws interlock, ensuring safe grip when removing the broken piece.

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