Frequently Asked Questions

Why is the Healy not found by either the Healy or the HealAdvisor Analyse app?

The Healy App and HealAdvisor Analyse App cannot be connected to the Healy at the same time. If the apps do not connect to the Healy when started individually, please check the following: 1. Is the Healy fully charged? 2. Is the Healy switched on? 3. Is the Healy also in the vicinity of the smartphone (<10m)? 4. Is the Healy possibly connected to another device? If so, please disconnect it.

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