Privacy Policy for the Users of Our Website 

https://india.healy.shop/ 

Welcome to our website. We prioritize your privacy and the security of your personal data in compliance with the Information Technology Act, 2000, specifically the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (IT Rules), and other applicable Indian regulations. This Privacy Policy outlines how Healy World Trading India Pvt Ltd(referred to as “Healy,” “we,” or “us”) collects, processes, and protects your data when you interact with our website. 

Please find below information on what data are collected during your visit and/or use of our website at https://india.healy.shop/ and how that data is used, processed, and/or disclosed. 

The data controller for data protection purposes is: 

Company: Healy World Trading India Pvt Ltd
Directors: Sachin Gupta, Mr. Anoop
Address: Level 2, Elegance Tower, Old Mathura Road, Jasola, New Delhi, 110025
Phone: +91-9324674852
Support Email: healy.sales.in@healyworld.net
(hereinafter: HEALY) 

The Data Protection Officer of the controller can be reached at dpo@healy.world 

You may contact the Data Protection Officer at the above email address for any questions regarding the use, collection, and processing of personal data or to exercise the rights set forth in this Privacy Policy. Your email will not be forwarded to the Customer Support. Please contact directly the Customer Support for any help related to your device. 

 

As the data controller under Indian data protection law, HEALY undertakes to protect customers’ personal data and privacy, handling it with strict confidentiality. We collect, store, process, and use personal data in line with applicable statutory provisions, particularly the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. 

 

HEALY employs technical and organizational protection measures to safeguard customer data against unauthorized access, accidental or intentional manipulation, destruction, or loss. 

 

Legal Basis for Data Processing 

Under the IT Rules, data processing is lawful when it fulfills at least one of the following criteria: 

1. The data subject has consented to data processing. 
2. Processing is necessary for the performance of a contract to which the data subject is a party. 
3. Processing is required to comply with legal obligations. 
4. Processing is necessary to protect the data subject’s vital interests. 
5. Processing is conducted in the public interest or under official authority. 

 

Information on the Collection of Personal Data 

This section explains how personal data is collected when using our website. Personal data includes, for example, name, address, email addresses, and user behavior. 

 

1. Collection of Personal Data When Visiting Our Website

For those accessing the website purely to obtain information, HEALY collects only the data necessary for technical purposes, enabling website functionality and ensuring stability and security. The following data are collected: 

• Location of inquiry 

• IP address 

• Date and time of the request 

• Time zone difference to Greenwich Mean Time (GMT) 

• Content of the request (specific page) 

• Access status/HTTP status code 

• Data volume transmitted in each case 

• Referring website 

• Browser and operating system, including their interface 

• Language and version of the browser software 

This data is deleted immediately after technical evaluation. Data collection here supports legitimate interests, specifically the secure and accurate presentation of our website and its offerings, as required under Indian IT law for security and confidentiality. 

 

2. Use of Cookies

Our website uses cookies or similar technologies (e.g., pixels). Cookies are small text files stored on your device to store certain information. When you revisit the website, cookies enable the website to remember prior visits and adjust the display to your preferences. 

 

Cookie Types and Purposes: 

Our website uses the following types of cookies: 

• Essential Cookies: These cookies are required for the website’s core functionality, such as basic page navigation and access to secure areas. The website cannot function properly without these cookies, and they cannot be disabled individually. 

• Functional and Performance Cookies: These cookies allow the website to remember choices you make, such as language preferences, and collect anonymized data on website performance to improve user experience. They do not track browsing on other websites and collect only anonymous data. 

• Marketing Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites. Marketing cookies come from external providers, and you may withdraw your consent at any time. 

Consent for Non-Essential Cookies: 

When you first visit our website, you will be informed about the use of cookies and prompted to manage your cookie preferences. Essential cookies necessary for core website functionality cannot be disabled. Non-essential cookies, including marketing and analytics cookies, require your explicit consent, which you may manage or withdraw at any time through our cookie settings link or in your browser. 

Cookie Duration Information: 

Some cookies remain on your device only while you’re visiting our website (session cookies), while others remain after you leave (persistent cookies) to remember your preferences or provide analytics data. Persistent cookies will expire automatically after a set period, generally not exceeding 12 months unless otherwise specified. 

Managing Cookies and Opt-Out: 

You can manage your cookie settings directly in your browser or through our cookie settings link on the website. To opt-out of specific tracking from third-party providers, you may also use dedicated opt-out tools. 

 

3. Contact Forms

When you contact HEALY via contact forms on our website, the information provided by you (such as your name, email address, and the details of your inquiry) is collected and stored solely for the purpose of responding to your request. Data collected via contact forms will not be used for any purpose other than to address your specific inquiry. 

• Legal Basis: Processing of data collected via contact forms is based on your consent under Rule 5 of the IT Rules. 

• Retention Period: Information collected through contact forms is deleted once the inquiry has been resolved unless further retention is required by law. 

 

4. Use of Matomo Analytics

We use Matomo Analytics, an open-source web analytics tool, to help us understand user behavior and improve our website. Matomo is configured to respect your privacy by anonymizing your IP address. 

• Data Collected: Anonymized IP address, pages visited, referrers, time on site, and visit frequency. 

• Data Processing: All data is anonymized, processed locally, and not shared with third parties, ensuring data security in compliance with Indian IT law. 

• Legal Basis: Processing data via Matomo is based on user consent obtained through the cookie banner in accordance with Rule 5 of the IT Rules. 

• Opt-Out: You may withdraw your consent at any time by adjusting your cookie settings on our website. After opting out, no further data will be collected via Matomo during your visits. 

 

5. Server Log Files

Each time you access our website, certain data is transmitted and stored as server log files. These include data on page access, date and time, IP address, data volume, and requesting provider. This is necessary for website functionality and security, in line with the IT Rules, and ensures smooth operation of our services. 

 

6. Collection of Personal Data for Contact Requests

If you contact HEALY by email or contact form, we store the provided data (e.g., email, name) to answer your inquiry. This data is deleted once your request is resolved unless further retention is required by law. 

 

7. Collection of Personal Data at Contract and Payment

When ordering products, certain personal data is collected to fulfill the contract. This data may include: 

• Title 

• Name 

• Address 

• Phone number 

• Email 

• Delivery address (if different) 

• Payment details, such as credit card or bank information 

Sensitive Personal Data Consent: By entering your payment information, you explicitly consent to the collection and processing of sensitive personal data necessary for order fulfillment. 

Data Retention: Personal data related to orders and payments will be retained for a minimum of three years or as required by applicable tax and financial regulations, whichever is longer. 

Financial Data Security Standards: Payment information is processed in compliance with applicable financial data protection standards, including the Payment Card Industry Data Security Standard (PCI-DSS), to ensure secure payment handling. 

 

8. Data Transfer

HEALY only discloses personal data to fulfill contractual obligations or legitimate interests. Trusted third-party service providers (processors) are engaged for order processing, payment transactions, and shipping services, and they adhere to data protection agreements to safeguard your data. 

Cross-Border Data Sharing: Personal data may be transferred to and processed by our partners and service providers outside India. Such transfers comply with Indian data protection regulations, ensuring that adequate safeguards are in place for the security and confidentiality of your data. 

 

9. Marketing Communications and Newsletters

HEALY will only send marketing communications, such as newsletters, if customers provide explicit consent. The only required information for the newsletter is an email address, though additional details may be provided for personalized communication. Consent may be revoked at any time by contacting healy.sales.in@healyworld.net or using the unsubscribe link provided in the newsletter. 

10. External Tools

Our website uses external tools for analytics and social media engagement, including Google Analytics and Facebook Custom Audiences. Data processing agreements are in place with these providers. 

• Google Analytics: Tracks website usage to enhance service offerings. IP addresses are anonymized. 

• Facebook Custom Audiences: Tracks user engagement across Facebook services for customized advertising. 

 

11. Social Media and Third-Party Content

HEALY operates a Facebook Fan Page. Facebook and HEALY are joint controllers for data collected on this page. Facebook’s policies apply to personal data processed on this platform, including insights about page activities, likes, and followers. 

 

12. Children’s Privacy

Our services are intended for adults. Minors under 18 should not provide personal data without parental consent. 

 

13. Rights of Data Subjects

Under Indian data protection law, you have the right to: 

• Access or confirm processing details 

• Request data rectification or erasure 

• Restrict processing 

• Object to processing 

• Withdraw consent at any time 

• Lodge a complaint with a supervisory authority 

 

We hope this Privacy Policy helps you understand and exercise your rights. Please contact us for any further information on data protection. 

Status : 29.10.2024